Frequently Asked Questions

Everything you need to know about shopping for your home at T-SUN.

What is the typical shipping timeframe for furniture and home decor?

Most in-stock items are processed within 1-2 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized freight partners to ensure safe delivery.

Do you offer international shipping?

Currently, T-SUN ships to all 50 states and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or final sale items are non-returnable.

Are your materials sustainably sourced?

At T-SUN, we prioritize quality and ethics. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we use eco-friendly finishes to ensure safety for your home environment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, take photos and contact our support team at [email protected] within 48 hours so we can arrange a replacement or refund.